Terms & Conditions...
Here at Music Sound & Lighting, we pride ourselves not only on the services we provide but also our before and after sales service. For any advice needed on the most suitable equipment for your needs then please contact us via email, phone or the contact form on this site. Our friendly and knowledgeable staff are on hand to help, and in the unfortunate event of you not being completely satisfied with an order then please get in touch via email or phone and we will do our best to resolve as quickly as possible.
Phone: 01684 437200
We accept payments from all major credit and debit cards which can also be used to purchase through PayPal. If you are wanting to make an instore purchase, then you can do this by paying in cash or on a card. Unfortunatey, we do not accept cheques.
All prices advertised include VAT so there are no unwanted hidden charges. The only additional charges you may find will be for shipping to addresses not classified as UK mainland so please check with us first.
All items are supplied with a return to base manufacturer's warranty. In the event of a problem occurring within the warranty period then goods must be returned at the customer's cost to Music Sound & Lighting, and we will then liaise with the necessary supplier to organise the repair and return your item to you once repaired.
No items are supplied on a trial basis and payment must be made in full before goods are shipped.
We do not disclose buyers information to third parties.
These terms and conditions do not affect your statutory rights.
Music Sound & Lighting offer free UK mainland* next working day delivery on all in stock items and promise same day dispatch if ordered before 3pm, Monday-Friday. If you purchase after the 3pm cut off then we will dispatch your item(s) the following working day. If an order is made on a Friday night, Saturday or Sunday then your order will be processed and dispatched on the Monday.
All orders are tracked so you can easily follow your delivery, however please contact us via email at email@example.com or call us on 01684 437200 (9-6pm Mon-Fri) if you have any questions. If you provide us with a mobile number before dispatch we can also ensure that you receive a text message notification letting you know an hour window of delivery from our couriers.
All products will be sent to the confirmed delivery address chosen by the customer at the time of purchase.
In the unlikely event of a product incorrectly being shown as in stock on this site, we will contact you immediately and arrange for the item to be delivered to you at the earliest opportunity.
*Please note that delivery may take a day or two longer to areas not classified by our couriers as UK mainland, and additional shipping charges may also apply to these areas. If your postcode is affected by this then we will invoice you any additional costs (Please contact us before purchasing for costings). All items being delivered by Royal Mail will be unaffected by such charges.
All items delivered are insured by our couriers or Royal Mail. In the unfortunate event of a product arriving damaged, would you please send us photos of the outer box and the unit itself and we shall do what is necessary to resolve. Please ensure that we are notified no later than 7 days after the expected delivery date.
Any unwanted items must be returned by the customer at their cost within 30 days. In these situations you must make sure that the goods are delivered back to us in the same condition they were received in. All boxes, packaging, manuals, leads etc must be returned with the product.
For any other questions regarding returns then please email us at firstname.lastname@example.org or call us us on 01684 437200 (Mon-Fri 9-6pm)
Hire Terms & Conditions...
All prices quoted are for a 1 day hire of the equipment. A weekend hire is classed as 1 day, so if you are collecting on a Friday then the kit must be returned the following Monday during working hours.
All hires must be collected and returned between 9-6pm Monday-Friday unless an appointment outside of these hours has been agreed.
A deposit is required when renting any equipment. This deposit will be refunded to the customer upon satisfactory inspection of the kit when returned to store. If the cost of the equipment being hired amounts to less than £50 then the deposit will always be £50. If a hire totals more than £50 then the deposit will match this total cost, for example a £150 total hire would also require a £150 deposit.
The customer who is collecting the hire from the store must also bring in two forms of ID with them, these being Passport AND Driving License. We will retain one of these for the duration of the hire and take a photocopy of the other. If you are unable to provide us with either of these, or do not wish to leave one with us, then a larger deposit amount can be agreed upon.
Late returns are liable to an extra day's charge for each day that passes, so please contact us at the earliest opportunity if you are unable to return the equipment on the agreed date.
The equipment supplied will be hired by the customer at their own risk.
Al hire monies are personally guaranteed by the person signing for the equipment, even if representing another person or company.
The hirer or signee is completely responsible for the safekeeping of any equipment plus any damage due to misuse.
In the result of a hire not being returned by 7 days after the agreed return date, the hirer will be instructed to pay for the goods in full along with any additional costs incurred to Music Sound & Lighting.
If you are wanting the equipment to be delivered, set up and/or collected then please contact us for a quote.
Phone: 01684 437200
Fair Processing Notice...
What information is being collected?
When placing an order with Music Sound & Lighting Ltd, or making an enquiry, anywhere between one and all of the following bits of information will be made known to us:
• Customer’s name
• Customer’s phone/mobile number
• Customer’s home/delivery address
• Customer’s email address/eBay user ID/PayPal email address/Social media accounts
• Certain credit/debit card information
Who is collecting this information?
Music Sound & Lighting Ltd will be collecting this information, and this information will then be controlled by the designated Data Protection Officer within the company.
How is it collected?
The above information will be collected directly from the customer, or through one of our sales avenues such as our secure website, PayPal, eBay, or through social media.
Why is it being collected?
This information is being collected as it is deemed essential for Music Sound & Lighting Ltd to process a customer’s order and to ensure item(s) are delivered to the correct address. When placing an order, customers are given the opportunity to provide us with a mobile number or email address for delivery tracking purposes. In these cases we will forward on this information to our couriers, who will then inform the customer of an hour window of delivery on their chosen delivery date.
How will it be used?
Information collected will solely be used for ensuring a smooth transaction when a customer places an order with us, and in the case of customers contacting us in regards to an enquiry, to ensure we can communicate with them to answer their questions.
Who will it be shared with?
You can be safe in the knowledge that Music Sound & Lighting Ltd securely stores any information given to us directly from our customers, or any data provided to us through one of our sales avenues. We do not share this information with any third parties, unless there is a legal obligation for us to do so.