All items delivered are insured by our couriers or Royal Mail. In the unfortunate event of a product arriving damaged, would you please send us photos of the outer box and the unit itself and we shall do what is necessary to resolve. Please ensure that we are notified no later than 7 days after the expected delivery date.
Any unwanted items must be returned by the customer at their cost within 30 days. In these situations you must make sure that the goods are delivered back to us in the same condition they were received in. All boxes, packaging, manuals, leads etc must be returned with the product.
All of our products are supplied with a return to base manufacturer's warranty. In the event of a problem occurring within the warranty period then goods must be returned at your cost to Music Sound & Lighting, and we will then liaise with the necessary supplier to organise the repair and return your item to you once repaired.
Address for Returns or Warranty Repairs:
Music Sound & Lighting Ltd, Unit 2, Northway Trading Estate, Northway Lane, Tewkesbury, Glos, GL20 8JH.
For any other questions regarding returns then please email us at or call us us on 01684 437200 (Mon-Fri 9-6pm)