Terms & Conditions...
Here at Music Sound & Lighting, we pride ourselves not only on the products we stock but also our before and after sales service. For any advice needed on the most suitable equipment for your needs then please contact us via email, phone or the contact form on this site. Our shop and demo room in Tewkesbury, Gloucestershire is open from 9-6pm Monday-Friday, where our friendly and knowledgeable staff are on hand to help. In the unfortunate event of you not being completely satisfied with an order then please get in touch via email or phone and we will do our best to resolve as quickly as possible.
Phone: 01684 437200
We accept payments from all major credit and debit cards which can also be used to purchase through PayPal. If you are wanting to make an instore purchase, then you can do this buy paying in cash or on a card. Unfortunatey, we do not accept cheques.
All prices advertised include VAT so there are no unwanted hidden charges. The only additional charges you may find will be for shipping to addresses not classified as UK mainland so please check with us first.
All items are supplied with a return to base manufacturer's warranty. In the event of a problem occurring within the warranty period then goods must be returned at the customer's cost to Music Sound & Lighting, and we will then liaise with the necessary supplier to organise the repair and return your item to you once repaired.
No items are supplied on a trial basis and payment must be made in full before goods are shipped.
We do not disclose buyers information to third parties.
These terms and conditions do not affect your statutory rights.
Hire Terms & Conditions...
All prices quoted are for a 1 day hire of the equipment. A weekend hire is classed as 1 day, so if you are collecting on a Friday then the kit must be returned the following Monday during working hours.
All hires must be collected and returned between 9-6pm Monday-Friday unless an appointment outside of these hours has been agreed.
A deposit is required when renting any equipment. This deposit will be refunded to the customer upon satisfactory inspection of the kit when returned to store. If the cost of the equipment being hired amounts to less than £50 then the deposit will always be £50. If a hire totals more than £50 then the deposit will match this total cost, for example a £150 total hire would also require a £150 deposit.
The customer who is collecting the hire from the store must also bring in two forms of ID with them, these being Passport AND Driving License. We will retain one of these for the duration of the hire and take a photocopy of the other. If you are unable to provide us with either of these, or do not wish to leave one with us, then a larger deposit amount can be agreed upon.
Late returns are liable to an extra day's charge for each day that passes, so please contact us at the earliest opportunity if you are unable to return the equipment on the agreed date.
The equipment supplied will be hired by the customer at their own risk.
Al hire monies are personally guaranteed by the person signing for the equipment, even if representing another person or company.
The hirer or signee is completely responsible for the safekeeping of any equipment plus any damage due to misuse.
In the result of a hire not being returned by 7 days after the agreed return date, the hirer will be instructed to pay for the goods in full along with any additional costs incurred to Music Sound & Lighting.
If you are wanting the equipment to be delivered, set up and/or collected then please contact us for a quote.
Phone: 01684 437200